Bianca P. Lindsay-Bradley

Charlotte, NC               

(Mobile) 980.230.2028

(e-mail) bpbradley.bb@gmail.com

 

CORE COMPENTENCIES:

Drafting, Power Distribution, Quality Management, Document Control, Project Management, Engineering, Training and Development, Data Management, Technology, Safety Management, Telecommunications, Geographical Information Systems (GIS)

 

EXPERIENCE:

             

Watchtower Consulting/Duke Energy – Charlotte, NC

AutoCAD Technician (Contract)

July 2006 – Present

 

Prepare design drawings in support of subdivision/commercial power distribution projects for the construction or maintenance of electrical utility facilities.  Routinely maintain electronic drawing storage and recall file system, as well as reference documents for tracking revision levels on all drawings.  Train new hires, interns, contractors and engineers in AutoCAD activities.  Develop standards and work methods to continuously improve quality and production.  Utilize Access database to manage project resources and deliverables.  Maintain electrical and instrumentation drawings for substations.  Upload dispatching maps to sharepoint database for others to view online.  Assure quality of teammates’ work by verifying CAD work is completed based upon engineer’s design.  Record notations of completed revisions to dispatching maps in excel.  Communicate with engineers, designers and GIS techs utilizing Microsoft office tools (outlook, communicator, word).  Develop, facilitate and present material at safety meetings with peers/managers resulting in reduced lost time accidents (LTA’s).  Evaluate departmental processes and determine compliance to Duke Energy policy.

 

Convergys – Charlotte, NC

Subscriber Advisor

Oct. 2005 – July 2006             

 

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.  Listen attentively to customer needs and concerns; demonstrate empathy.  Clarify customer requirements; probe for and confirm understanding of requirements or problem.  Meet customer requirements through first contact resolution.  Confirm customer understanding of the solution and provide additional customer education as needed.  Prepare complete and accurate work and update customer file.  Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.  Effectively transfer misdirected customer requests to an appropriate party.  Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.  Participate in activities designed to improve customer satisfaction and business performance.  Occasionally use decision-support tools to answer questions.  Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.  Offer solutions to issues that are often non-standard/non-routine and require some clarification.  Maintain broad knowledge of OnStar products and services.

 

Allied Technical/EMH&T – Charlotte, NC

Civil CAD Technician (Contract)

Aug. 2005 – Sept. 2005

 

Assist Civil Engineers in developing site plans for various projects.  Utilize AutoCAD and Land Development Desktop to create site maps, clean contours, create tributary maps, as-builts, red lines and revisions.

 

Duke Energy - Charlotte, NC

Customer Service Representative

May 2005 – Aug. 2005             

 

Explain and apply company policies, procedures and all government regulations as they relate to customer billing and service matters.  Handle inquiries and requests concerning billing matters; resolve high bill inquiries in a manner satisfactory to the customer and the company.  Enter and verify, within prescribed limits, data pertaining to the customer's accounts to the customer service system.  Coordinate and prioritize the scheduling of work relating to external customer needs such as: special requests, trouble calls, resumption of service, accepting applications for electric service, temporary electric service and other service orders.  Offer service and conservation advice through the explanation of costs for operating various appliances and promoting the value of services received.  Analyze customer service accounts explaining electrical charges due to effects of weather conditions and general concepts in the pricing of electric service.  Provide complete explanations to customers to settle misunderstandings and handle each case promptly and completely to generate maximum customer satisfaction.

 

QC Data/Bell South – Charlotte, NC

GIS/CAD Technician

Dec. 1997 – July 2003             

             

Create or modify existing CAD files per defined specifications and/or best CAD practices involving designing and drafting utility installation drawings for as-builds.  Work closely on a daily basis with the engineering and/or design teams to ensure effective project coordination.  Analyze and balance reports by calculating attribute counts to ensure that facilities reflect sourcing from the central office (CO), multiplexer or cross-connect.  Interface with team leads to ensure consistency in project specifications, standards, procedures and techniques.  Continuously develop proficiency on assigned hardware/software, and participate in applicable training programs to acquire knowledge of applicable specifications and procedures.  Observe details, adhere to standards and maintain an accuracy rating of 95% or better.

 

EDUCATION & TRAINING:

 

ITT Technical Institute – Charlotte, NC

Pursuing a Bachelor of Science degree in Electrical Engineering and Communications Technology

             

Central Piedmont Community College – Charlotte, NC

Certificate from ESRI for ArcGIS

 

             

ITT Technical Institute – Greenville, SC

A.A.S. Computer Aided Drafting/Design

 

INFORMATION TECHNOLOGY:

 

AutoCAD, Microstation V8 XM, Microsoft Word, Powerpoint, Land Development Desktop, ArcGIS Desktop, Outlook, Access, Intergraph, Smallworld, Excel, Maximo

 

ADDITIONAL TRAINING:

 

National Electric Code, National Electric Code Calculations, DC Circuitry Analysis, Digital Fundamentals, DC/AC Electronics, Commercial Wiring, Georeferencing and Mapping, Cartographic Production, Civil/Survey CAD, Data Creation

 

 

 

PERSONAL:              Singing                                                                                     Former member of NFPA